State Farm® Insurance Agent Pratap Bhosale

"**Update: the more advanced customer service team/department had to get involved to resolve this. They apologized numerous times and said it is very rare for an agent to act out like this. I eventually got back the funds that he never should have charged me for. ** My family’s longtime State Farm agent (30+ years) retired last year and Pratap took over my home and auto policies thereafter. Pratap no-showed my first appointment with him to go over my existing policies. Because of this I started to look into other insurance providers that could offer equal to, or better, coverage for the price I was paying. I decided to switch to a different company and when my new agent offered to contact Pratap to cancel my policies, I accepted. My new agent sent over all of the standard paperwork for Pratap to discontinue my coverage and stop my auto-payments, but Pratap continues to charge me. It has been 7 months and I’m still being charged. I’ve technically been paying for two policies ever since I switched. When I called Pratap to address why I was still being charged even after he had received the cancellation documents he said, “it is rude to have your new agent cancel your policy with us. If you were a decent person you would have simply called us and done it yourself. Easy.” He then said he wasn’t going to deal with this and that I could call customer service if I wanted help, and hung up on me. I’m still in shock at how rude, unprofessional, and disrespectful his conduct is."